Honourary Member UICH Les Clefs d’Or
Gerald Parent is an expert in ultimate guest experience management having served in the hospitality and tourism industry for more than 30 years. Mr. Parent has been sharing his experience and skill in the industry as an instructor, guest lecturer and facilitator. In the mid 1990’s, he was instrumental in bringing to Montreal, the former unique concierge education and training program of the International Concierge Institute (ICI) founded by Jean Gillet and headquartered in Paris.
Gerald was elected President of The Golden Keys Canada – “Les Clefs d’Or” in 1992 and served until 1997. As a thirty two year member of this coveted alliance, Mr. Parent has worked diligently to promote the management of guest experience to a level beyond expectations.